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Solihull Home Options


New Opening Times

From Monday 25th July 2016 the Housing Options Service will be available from:

Monday 10:00am  - 4:00pm
Tuesday 10:00am - 4:00pm
Wednesday: Closed (Cash Service Only)
Thursday 10:00am  - 4:00pm
Friday 10:00am - 4:00pm

In the case of an emergency please call our Contact Centre on 0121 717 1515

  Are you struggling to find accommodation?

Are you over 24 years old?

Are you a single person?
If the answers to those questions is yes then we would like to hear from you.

We are currently running a pilot shared tenancy scheme and we are looking for people to flat share. If you are interested or would like more information please phone 0121 717 1515 and ask to speak to Roz Daniels from the Housing Options Team.
Welcome to Solihull Home Options
Solihull Home Options is the name for the Council's Allocations Scheme which includes partner housing association properties for rent.

Solihull Home Options is a partnership.  You can view information about our partners by visiting our partners page on this website.

  • Solihull Home Options enables you to decide where you want to live. Properties that are available for rent will be advertised each week.

  • We offer advice and support to assist customers to make the most of their housing opportunities and to plan ahead.  Please use our Housing Options Wizard which will guide you through the different options you can explore to enhance your housing situation. This includes access to Money Advice which includes associated services.

  •  All new applicants  will need to complete the Housing Options Wizard prior to completing an application form.  The Housing Options Wizard not only gives you your housing options, but also determines whether you are eligible to join Solihull Home Options. If you are unable to complete an online application, please call into a Solihull Connect office or call us on 0121 717 1515 

  • If you would like to view or download our Easy to Read guide, please click here


Trinity Apartments, 1 Trinity Way (off Haslucks Green Rd) Parkgate, Shirley B90 3BH

Trinity Apartments is a stylish new scheme developed Solihull Care Housing Association Ltd (SCHA) comprising 51 self-contained Extra Care apartments principally for people aged 55 and over who have social care and support needs.

The scheme is ideally situated within the prestigious Parkgate leisure, retail and residential complex in the heart of Shirley and provides easy access to a wide range of useful facilities.

Extra Care housing offers a way of enabling residents to live independently for as long as possible. It provides the privacy and security of your own home, plus the benefits of a range of on-site facilities, activities and companionship.  

A full-time non-resident Scheme Manager, together with a dedicated on-site team of staff trained to meet your care and support needs, provides reassurance of a 24 hour emergency response every day of the year from staff based on site.

Key facts:

  •  33x1 bedroom apartments for rent
  •  18x2 bedroom apartments for sale on a shared ownership basis
  •   Large communal lounge, dining room, hairdressing salon, laundry, activities room, guest bedrooms, assisted bathrooms, scooter storage and rooftop sun lounge.
    •   Secured access into building
    •   Lifts to all floors

 For a copy of the Trinity Apartments marketing brochure, click here

For further information on the shared ownership apartments, please contact the Association’s marketing agents Hunters New Homes (01564 778779, e mail: or visit Hunters website -

 For further information on the rented apartments, please telephone 0121 745 8994 or e mail or visit



 Are you over 55 and interested in moving to an Extra Care Scheme? Then click on 'Other Housing Options' for further information on Phoenix House, Trinity Apartments and Hampton House. 

Medical/Occupational Therapy Assessments

Please note that we are experiencing high demand for medical and occupational therapy assessments.  We are working to process these as soon as possible but due to the high levels an Occupational Therapy assessment may take up to 12 weeks to complete.


The Government have introduced a Right to Move for social tenants who need to move to take up a job or live closer to employment or training.  The local authority needs to be satisfied that you need to move to a particular locality in Solihull, where failure to meet that need would cause hardship (to you or others). Solihull Council must be satisfied that you need, rather than wish, to move for work related reasons.

If you would like to know more about ‘Right To Move’ please contact Solihull Home Options on 0121 7171 1515.

Important - Changes to the Council's Housing Allocations Policy

The main changes have now been implemented, these are:

  • Applicants without a housing need will not be registered
  • Applicants who are currently resident in the borough for a minimum period of two years immediately prior to submitting their housing application
  • Owner occupiers cannot join the Housing Register unless there are exceptional circumstances
  • Those who are foster carers or who have served in the British Armed Forces have been given priority
  • A small number of properties will be available each year to Council tenants who are registered as a Band 'T' who have no housing need to help them transfer to another property in Solihull
  • People who are under occupying a Council or Housing Association house or flat by one or more bedrooms will be given increased priority (Band B)   
  • If two offers of suitable accommodation are refused—the application will be suspended for a period of three months.

A full copy of the Solihull Council Allocations policy is available on this website.
For an overview click here.

Last year only 800 properties became available to let and in March 2014 there were over 18,000 people on the housing register.  Meeting this demand is not possible.

The changes will improve efficiencies in the management of the Housing Register while applicants will be responsible for keeping their own housing application up to date.


Need help?
If you need help because you are worried about losing your current home, please telephone us on 0121 717 1515 or call into your nearest Solihull Connect reception point.  Please see How to Contact Us .
Once you are registered, and receive your housing register number (PIN) from us, you can then tell us which properties you are interested in. This process is known as bidding.

Our properties are advertised weekly from Wednesday to the following Tuesday each week.  You can search for properties by clicking onto the search link below.

The maximum number of Rental properties you can bid for in a week is 2.

Bidding Info

Please note your queue position at the time you made your bid could change. For example, this may depend on the number of applicants showing interest in a property or verification checks completed on applicants during and at the end of the advertising cycle.

If, for any reason you have difficulty making an application or using the service please contact us on 0121 717 1515 and we will help you.

You can use this website to:

New Road Sheltered Housing Scheme

New Road is a sheltered scheme owned and managed by Bromford.  The scheme offers a 24 hour pull cord system connected to each property but does not have 24 hour warden control or care on site.  Bromford Support provide housing related support within office hours only.  Not all of the properties at New Road are suitable to be adapted for mobility issues so mobility will be assessed before applicants are accepted at the scheme.  If someone requires care, this can be provided by Social Services or privately but would be something that individuals would need to be able to manage and set up themselves or through family, advocates or carers.  Bromford do not provide any care services at New Road.  If you are self funder, you will have to pay the rent, service charge and the support related service charge per week per property.  If you are entitled to benefits to cover these costs then you will not be charged.  All applicants will be assessed by Bromford before anyone is accepted and able to move to the scheme.


Bromford Living - Lettings Plan

What is a lettings plan?
The lettings plan will be applicable for the duration that the homes are being developed and for lettings during the development of the scheme. Upon completion of the development the plan will reviewed to establish whether it has achieved a settled and well balanced community.

Economic Mix
We aim to let our homes across all property types to an even economic mix with people working full or part time, not working, or retired. We aim to achieve this by advertising 50% of all properties to people who are in full or part time work.

Best Use of Stock/additional criteria
Due to the impending Welfare Reform changes we aim to reduce the potential for financial hardship on existing tenants of social housing providers by allocating at least 70% of the new homes to existing tenants who require a move due to under-occupancy, overcrowding or for specific reasons agreed as a management move. We intend to split this between tenants of Bromford Housing association and other social landlords. In the first instance we aim to give preference to customers who meet these criteria before considering people from the housing register for these plots.

Plots identified for Bromford Customers preference will be as follows:
Existing Bromford*tenants who are under occupying their current homes. Existing Bromford* Tenants who are overcrowded. Tenants *of other social landlords who are under-occupying their current home. Tenants* of other social landlords who are overcrowded. Applicants from the housing register. * Note that existing customers who are currently resident in Solihull will be given first preference

Plots identified for tenants of other social landlords, preference will be as follows
Existing tenants* of other social landlords who are under occupying their current home. Existing tenants* of other social landlords who are overcrowded. Bromford tenants* who are under occupying their current home. Bromford tenants* who are overcrowded. applicants from the housing register(who are in full or part time employment)

Plots identified for applicants from the housing register preference will be as follows
Applicants from the housing register. Bromford customer as per above criteria. Tenants of other social landlords as per above criteria

Other qualifying criteria
1. Bromford Housing Association eligibility and child sharing criteria/policy must be met
2. All applicants, transfers and cases registered as homeless are to be visited at home to assess the property. Standard of property must be in good decorative order and overall good property standards for private/council/housing association tenants and good bedroom/sleeping area standards for applicants. Standard template to be completed on all visits.
3. People being rehoused due to Domestic Violence must be moving more than 3 mile radius from the address they are fleeing violence from. Consideration will be given to individual cases where multiple agencies agree that a move within a 3 mile radius is appropriate.
4. People who have been awarded homeless priority status by the LA must meet the relevant criteria set out in point 3, 7 and 9 of the other qualifying criteria in terms of domestic violence, rent arrears and anti social behaviour.
5. All details on application form to be verified during the visit.
6. Tenancy references are required for those residing in private rented accommodation, other local authority accommodation or housing association properties.
7. There must be no current outstanding rent arrears or former tenancy arrears/debts to any housing providers.
8. In accordance with the Housing Association Policy, a minimum level of information is required for verification at the accompanied viewing for applicants.
9. There must be no current anti-social behaviour case outstanding with the ASB Team/SMBC or any other local authority or housing association, or any previous ASB History that could affect the housing application.
10. Applicants are required to provide a minimum of 2 proofs of residence at their registered address. These proofs need to show their name at the address and can be in the form of a bank statement, income support/JSA claim, GP Letter, Bills. mobile phone statement. This is not an exhaustive list and 2 items or formal correspondence at the address will be sufficient. This excludes households such as homeless cases who have been required to move urgently at short notice due to the nature of the homeless application and are therefore unable to produce evidence. The homeless casework team can provide details of the case.

Solihull Home Options Re-Registration

Solihull Home Options has changed it's re-registration process.

When your housing application is due for review, you will receive an online notification in your Housing Options summary screen, advising you that a review of your housing application is now due.

You will be asked to review your current details and notify us of any changes in your circumstances that we are not already aware of. Once you have received the online notification you have 21 days to review your details. After this time if your review remains outstanding a reminder letter will be sent to the address we hold for you allowing you a further 28 days to complete your review.

If you fail to respond to this reminder no further reminders will be sent and your housing application will be closed. If you are unable to access the internet, please call our Housing Contact Centre on 0121 717 1515, who will be happy to help you.

Contact us and Feedback
We would like to hear about your experiences of finding a home through Solihull Home Options.  If you would like to give us some feedback, please complete an online survey.

You can view a copy of our Housing Options Service Standards by clicking here.

If you would like to contact Solihull Home Options Click How to Contact Us for contact details and opening hours.

Shared ownership and private renting property advertising will follow in the near future.  Please contact 0121 7171515 if you have any queries.

Some information on this site is in PDF format (Portable Document Format) To view these documents you will need Adobe Acrobat Reader.

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